You may request a return or exchange within 30 days after receiving your order, including for a change of mind or a defective item.
Start a return or exchange
Email support@hamiltonbeachcook.shop with your order number, the item and whether you would like a refund or exchange. For damage or defects, describe the problem so we can help. We will provide return instructions and the correct return address. Please contact us before sending a parcel; the business contact address below is not automatically the return destination.
Return shipping
We pay return shipping costs for both change-of-mind returns and defective items. Follow the shipping instructions we provide. For an exchange, contact us to confirm the replacement and its availability.
Refund timing
We will notify you of the return review outcome. After approval, we process the refund within 10 business days to the original payment method. Once issued, it usually takes a further 5–10 business days to appear, depending on your payment provider. Processing and arrival are separate stages. If the refund has not appeared after that time, contact us with your order number.
Help with your return
hamiltonbeachcook
230 Henderson Hwy, Winnipeg, Manitoba, R2L 1L9, Canada
Email: support@hamiltonbeachcook.shop
Phone: 905-555-6418